Terms & Conditions

1Definitions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context expressly requires otherwise:

2Acceptance of Terms

By creating an account, accessing the serurp platform, or placing any wager, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the platform and, if already registered, contact support to close your account.

3Eligibility

3.1 Age Requirement

You must be at least 21 years of age to register an account or place any wager on serurp. This is a strict and non-negotiable requirement. We reserve the right to request proof of age at any time, and accounts found to be held by persons under the age of 21 will be immediately suspended with all funds forfeited.

3.2 Geographic Eligibility

serurp primarily serves players residing in Indonesia. You are responsible for determining whether accessing and using an online gaming platform is lawful in your jurisdiction. By registering, you confirm that online gaming is not prohibited in your place of residence and that you are not accessing the platform from a restricted territory.

3.3 Prohibited Persons

The following persons are strictly prohibited from registering or maintaining an account on serurp:

• Individuals under 21 years of age;
• Employees, contractors, directors, or agents of serurp or its affiliated companies, and their immediate family members;
• Individuals who have been self-excluded from serurp or from other gambling platforms and whose exclusion period remains active;
• Individuals accessing the platform through a VPN or proxy service for the purpose of circumventing geographic restrictions;
• Any person acting on behalf of another person, including in the capacity of agent or trustee.

4Account Registration

4.1 Registration Process

To access serurp's gaming services, you must complete the online registratio n process and create an Account. You must provide accurate, current, and complete information at the time of registration, including your full legal name, date of birth, residential address in Indonesia, valid email address, and preferred banking details. serurp reserves the right to reject any registration application at its sole discretion.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. serurp will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. You must notify our support team immediately at [email protected] if you suspect unauthorized access to your account.

4.3 One Account Policy

Each individual is permitted to hold only one registered account on serurp. Duplicate or multiple accounts held by the same individual will result in the suspension of all associated accounts, forfeiture of all balances and pending withdrawals, and a permanent ban from the platform. If you inadvertently create a second account, you must contact support immediately.

4.4 KYC Verification

Before your first withdrawal is processed, you must successfully complete our Know Your Customer (KYC) verification process. This requires submission of the following documents:

• A clear copy of a valid government-issued photo ID (Indonesian National Identity Card / KTP, or valid passport);
• Proof of residential address issued within the last three months (utility bill, bank statement, or official correspondence);
• Proof of ownership of the bank account or e-wallet used for transactions on the platform.

5Deposits

5.1 Accepted Payment Methods

serurp accepts deposits via the following Indonesian payment channels:

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata;
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

5.2 Minimum and Maximum Deposits

The minimum single deposit amount is Rp 50.000. Maximum deposit limits vary by payment method and account tier. Members wishing to increase their deposit limits may contact support for a review of their account standing.

5.3 Deposit Processing

Deposits via e-wallet are typically credited to your serurp account within minutes. Bank transfer deposits are credited upon confirmation of receipt, generally within 5–30 minutes during banking hours. serurp is not responsible for delays caused by third-party financial institutions.

5.4 Currency

All deposits must be made in Indonesian Rupiah (IDR). serurp does not accept deposits in foreign currencies. Any attempt to deposit in a currency other than IDR may result in the transaction being rejected or converted at an unfavorable rate at the discretion of the processing institution.

5.5 Source of Funds

By making a deposit, you confirm that the funds belong to you and are derived from legitimate sources. serurp operates in compliance with applicable anti-money laundering principles and reserves the right to request evidence of the source of funds at any time. Deposits made from accounts belonging to third parties will be returned and the associated serurp account suspended pending investigation.

6Withdrawals

6.1 Minimum Withdrawal

The minimum single withdrawal amount is Rp 100.000. Withdrawal requests below this threshold will not be processed.

6.2 Processing Time

Withdrawal requests are reviewed and processed within 24 hours of submission during standard business days. Processing times may be extended during Indonesian public holidays or periods of high request volume. serurp targets same-day processing for verified accounts with no outstanding bonus wagering requirements.

6.3 Withdrawal Conditions

The following conditions must be met before a withdrawal request will be approved:

• Your KYC verification must be fully completed and approved;
• All active bonus wagering requirements associated with your account must be fully satisfied;
• The withdrawal method must match the payment method used for the most recent qualifying deposit, unless support has approved an alternative;
• Your account must be in good standing with no active fraud investigations or disputes.

6.4 Withdrawal Limits

Standard accounts are subject to a maximum withdrawal of Rp 50.000.000 per day. VIP members may be eligible for higher limits subject to account review. serurp reserves the right to conduct additional verification for withdrawal requests that exceed standard thresholds.

7Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, free spins, cashback offers, and other promotional credits issued by serurp are subject to these general terms as well as any specific terms stated at the time the promotion is offered. In the event of a conflict, the specific promotion terms take precedence.

7.2 Wagering Requirements

Unless explicitly stated otherwise in a specific promotion, all bonuses carry a wagering requirement of 25× the bonus amount, which must be completed within 14 calendar days of the bonus being credited to your account. Failure to meet wagering requirements within the stated period will result in the bonus and any associated winnings being removed from your account.

7.3 Eligible Games

Not all games on the serurp platform contribute equally to wagering requirements. The following contribution rates apply unless a specific promotion states otherwise:

• Slots: 100% contribution;
• Sports betting (pre-match and live): 100% contribution on qualifying markets;
• Live casino (baccarat, roulette, blackjack): 10% contribution;
• Togel (Indonesia's traditional numbers lottery): 50% contribution;
• Poker and card games: 5% contribution.

7.4 Bonus Abuse

serurp employs sophisticated detection systems to identify patterns consistent with bonus abuse, including but not limited to: low-risk betting to artificially meet wagering requirements, opening multiple accounts to claim bonuses repeatedly, and coordinated play with other Members to exploit promotional terms. Any Member found to be engaging in bonus abuse will have their account suspended and all associated balances forfeited.

7.5 Bonus Opt-Out

Members who prefer not to receive bonuses may opt out by contacting customer support prior to making a qualifying deposit. Opting out of bonuses does not affect your eligibility for other platform features or services.

8Betting & Gaming Rules

8.1 General Betting Rules

All bets placed on serurp are subject to the specific rules applicable to the relevant sport, market, or game type. These rules are published within the platform's help section and are updated periodically. It is your responsibility to familiarize yourself with the applicable rules before placing a wager.

8.2 Sports Betting

serurp offers pre-match and live (in-play) betting across a wide range of sports markets, including BRI Liga 1, the English Premier League (EPL), La Liga, Serie A, Bundesliga, the UEFA Champions League, FIFA World Cup qualifying, Piala AFF, and Timnas Indonesia fixtures. Specific market types include Asian handicap, European handicap (voor bola — a popular handicap format among Indonesian bettors), 1X2, over/under, and mix parlay (accumulator) bets. Minimum and maximum stake limits per market are displayed at the time of bet placement.

8.3 Bet Settlement

All bets are settled in accordance with the official result at the conclusion of the relevant event or the stated settlement time. In the event of a dispute regarding result settlement, serurp's decision, made with reference to official competition records and our third-party data provider, is final and binding.

8.4 Void Bets

A bet may be declared void if the event is abandoned, postponed beyond a specified period, or if the bet was accepted due to a manifest error in the published odds. In such cases, the stake amount will be returned to your account in full.

8.5 Casino & Slot Games

Casino and slot games are provided by third-party certified game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft. All games use certified RNG technology and published RTPs. serurp does not control the outcome of any third-party game and is not liable for technical faults originating from the game provider's systems, though we will work with the provider to investigate and resolve any disputed game outcomes.

9Responsible Gaming

serurp is committed to providing a safe and responsible gaming environment. We offer the following tools to all registered Members:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account;
• Session Time-Outs: Take a short break of 24 hours, 7 days, or 30 days without permanently closing your account;
• Self-Exclusion: Request a minimum 6-month or permanent exclusion from the platform if you feel gambling has become a problem;
• Reality Checks: Receive session duration reminders at intervals of your choosing;
• Account Closure: Request permanent account closure at any time by contacting our support team.

For comprehensive information on responsible gaming, problem gambling support, and how to activate any of the above tools, please visit our dedicated Responsible Gaming page. Gaming should always be an entertainment activity. If you feel it is becoming a problem, we urge you to seek help immediately. Adults only — you must be 21 or older to play.

10Intellectual Property

All content on the serurp platform — including but not limited to the brand name, logo, website design, software, text, graphics, images, and game content provided by our studio partners — is the exclusive property of serurp or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, reverse-engineer, create derivative works from, or commercially exploit any part of the serurp platform or its content without our express prior written consent.

11Limitation of Liability

11.1 Platform Availability

serurp endeavors to maintain continuous platform availability but does not guarantee uninterrupted access. The platform may be temporarily unavailable due to scheduled maintenance, unplanned technical faults, or circumstances beyond our reasonable control, including but not limited to internet infrastructure failures, force majeure events, and third-party service outages.

11.2 Scope of Liability

To the maximum extent permitted by applicable law, serurp's total liability to you in connection with your use of the platform — whether arising in contract, tort, statute, or otherwise — shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

11.3 Exclusions

serurp shall not be liable for any indirect, incidental, special, consequential, or punitive losses, including but not limited to loss of profits, loss of data, or reputational harm, whether or not serurp has been advised of the possibility of such damages.

12Termination

12.1 Termination by You

You may close your serurp account at any time by contacting our customer support team. Upon account closure, any genuine real-money balance remaining in your account (after deduction of any active bonus funds) will be returned to your verified payment method, subject to completion of KYC verification if not already done.

12.2 Termination by serurp

serurp reserves the right to suspend or permanently close any account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Provision of false, misleading, or fraudulent information during registration or KYC;
• Engagement in bonus abuse, fraud, collusion, or any form of cheating;
• Use of the platform by a prohibited person, including any individual under 21 years of age;
• Any activity that poses a risk to the integrity of the platform, other Members, or serurp's operational security;
• Non-compliance with a request for KYC documentation within the stipulated timeframe.

In cases of termination for cause, serurp reserves the right to withhold any remaining balance pending investigation. If no breach is substantiated, eligible real-money balances will be returned within a reasonable period.

13Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with internationally recognized principles of commercial law applicable to online gaming operations serving the Indonesian market.

Both parties agree to attempt in good faith to resolve any dispute through direct negotiation in the first instance. If a resolution cannot be reached within 30 days of either party raising a dispute in writing, the matter shall be referred to binding arbitration before a mutually agreed independent arbitrator.

Nothing in this clause affects your statutory rights as a consumer under applicable Indonesian law to the extent those rights cannot be waived by contract.

14Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to exercise any right described herein, please contact the serurp support team through the following channel:

We aim to respond to all written inquiries within 24 hours. For urgent matters related to account security or suspected unauthorized access, please mark your message as urgent and our team will prioritize your request.